Frequently Asked Questions
....................................................................................................................... Q: Why are you changing the benefits? A : Since January 2004 we have been conducting research with members and hotels about the programme benefits. Based on the member feedback, we have enhanced the benefits to deliver the best value to the members and most rewarding privileges. Q: If the Member Card rates have gone, what rate am I now entitled to? Member Card Rates are replaced with a 10% Off benefit that applies to the best available hotel rates. These rates are Corporate Flex rate, 5 Day Advance Booking rate and 14 Day Advance Purchase rate. This benefit gives you both a 10% discount on the publicly available price for these rates – representing much greater value – and the choice of a variety of rates depending on your travelling needs. In addition, some hotels also extend this 10% Off benefit to hotel packages, which should be confirmed with the hotel at the time of booking. Q: How are these rates different to Member Card rates? A : The Member Card rate was a fixed weekday and weekend rate, published each quarter. The new Corporate Flex rate, 5 Day Advance Booking rate and 14 Day Advance Purchase rates are all floating rates, meaning the price can change from day-to-day, in a similar way to airline tickets, so you are getting the best available rate each day. And remember, what ever the public price for these rates, you enjoy 10% Off, 7 nights per week on each room type that is available. Q: How are the new rates different to each other? Corporate Flex rate is an unrestricted rate that allows you to book when you like, cancel, change your dates or make other changes without penalty or up front payment. 5 Day Advance Purchase requires you to book at least 5 days before arrival and you need to pay the first night in advance, however is a more competitive rate. 14 Day Advance Purchase is the most competitive rate, but requires you to book at least 14 days before arrival and you need to pay the entire stay in advance. Both 5 Day Advance Booking and 14 Day Advance Purchase do not allow changes or cancellations and the deposit is not refundable. You can plan your travel based on your requirements by choosing the degree of flexibility that suits you, and how far in advance you can commit your travel arrangements. Q: If the price is floating, how do I find out the cost? A : First, select your destination and if there is more than one hotel in this destination, select a couple of hotels that would suit you. Next, call the Priority Privilege Reservations Centre in Australia on 1300 728 851, in New Zealand on 0800 424 6835 or in other regions on +61 2 9935 8432. Ask for the Priority Privilege 10% Off rates for the hotels you are interested in. Remember, you’ll get a more competitive rate if you book early and prepay your accommodation for the 14 Day Advance Purchase rate or 5 Day Advance Booking rate. In the near future, this web site will also be upgraded to allow you to book your member rates on line. Q: I am a Priority Privilege Gold member, what additional benefit do I get now if the Member Card rate is gone? A grace period has been extended on all existing benefits until 30 September 2004 and you can continue to use your Gold Card rate until this time. From 01 October 2004, there will be no distinction in the rates offered to Priority Privilege members with Club, Gold or Platinum status. However, being a Priority Privilege Gold member does mean that you will earn a 10% Priority Club points bonus on qualifying stays. Furthermore, Priority Privilege Platinum members will earn a 50% Priority Club points bonus on qualifying stays, be eligible for room upgrades (subject to availability) and have guaranteed room availability within 72 hours of arrival Q: I still have 50% Off and 70% Off vouchers, can I still use them? A : All existing member benefits can be used until 30 September 2004, in addition to your new benefits. After this date, the 50% Off Rack, 70% Off Rack and Member Card rates will be discontinued. Q: I already have a reservation for December on a 50% Off Rack voucher, what will happen to this booking? A : All existing reservations on existing member benefits made prior to 01 July 2004 will be honoured, even if they are for stays after the 30 September 2004. New reservations made on or after 01 July 2004 for dates after 30 September 2004 need to be booked using your new member benefits. Q: What happens to my Buy One Night Get One Night Free vouchers? A : Buy One Night Get One Night Free vouchers will continue to be part of your membership benefits. As Member Card rates are being discontinued, these vouchers will now be priced against the Corporate Flex rate and still entitle you to the second night complimentary. You can continue to use your Buy One Night Get One Night Free vouchers from your existing membership pack, until your next renewal. Q: I am a Priority Privilege member with Club status, how will these changes affect me gaining Gold status? A : From 01 July 2004, your status will be based on qualifying room nights and/or points. You will need 15 qualifying room nights or 20,000 Priority Club points per calendar year to achieve Gold status. Upon achieving Gold status, a new member card will be sent to you. Further information about Priority Club Rewards status rules are available at the web site www.priorityclub.com Q: I am currently a Priority Privilege Gold member, how will these changes affect my status? A : All current Priority Privilege Gold members will enjoy a grace period until the end of 2005. After this date, your status will be awarded based on qualifying room nights and/or Priority Club points, in accordance with Priority Club Rewards rules. Further information about Priority Club Rewards status rules are available at the web site www.priorityclub.com Q: How do my Priority Privilege and Priority Club Rewards benefits work together? A : Priority Privilege is a discount programme, providing you with accommodation and dining benefits. Priority Club Rewards is an additional membership that you receive for free when you join Priority Privilege. The Priority Club Rewards programme does not give you discounts, accommodation or dining benefits. Priority Club Rewards revolves around collecting Priority Club points for qualifying stays in InterContinental Hotels Group hotels. Once you have collected enough Priority Club points, you can exchange these for Reward Night Stays, airline miles or other merchandise. Q: How do the different status affect my Priority Privilege benefits? A : They don’t. Your Priority Privilege benefits remain the same at all levels of membership – Club, Gold and Platinum. When you change status, this affects the Priority Club points you earn on qualifying stays, and provides you with some additional privileges, but your Priority Privilege benefits remain the same at all status levels. Q: Why can''''t I use my card at Christchurch Casino, New Zealand? A : As of the 1st December 2004, the Christchurch Casino will no longer be accepting the Priority Privilege Cards in the Grand Cafe, this was a decision taken by Christchurch Casino. Q: Where else can I get information? A : Detailed information is available from the Member Service Centre. The contact details are all the same as usual – in Australia please call 1800 801 646, in New Zealand please call 0800 165 565 and in other regions please call +61 2 9004 2410. Back to Top |
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